OVERVIEW
How this policy applies to Aqualume.
This Privacy Policy describes how Aqualume may handle information when you visit this website, contact the platform, manage cookie preferences, or use an available request flow.
Aqualume is an independent provider-matching platform designed to help homeowners organize water damage-related requests, explore relevant local provider options, and make their own decisions about what happens next.
Aqualume does not directly perform water extraction, drying, restoration, plumbing, repair, inspection, construction, mold testing, diagnosis, treatment, or remediation services.
INFORMATION WE MAY HANDLE
Information can vary based on how you use the platform.
Depending on the features available and the way you interact with Aqualume, information may include the following categories.
Contact information
Such as your name, email address, phone number, and ZIP or postal code when you provide them.
Request details
Such as the support path selected, the affected area, timing context, and information you choose to share about a water concern.
Usage information
Such as general device, browser, page interaction, and technical information that may be collected through enabled website tools.
Preference information
Such as cookie choices or other platform preferences saved in browser storage where applicable.
Please avoid including unnecessary sensitive personal information in general messages or request descriptions.
HOW INFORMATION MAY BE USED
Information may support the operation and improvement of the platform.
Information may be used where appropriate to operate the website, respond to messages, organize available request flows, support relevant provider-matching processes, maintain security, and understand how the platform is being used.
- To respond to questions or communications you send to Aqualume.
- To help organize a request around the information you choose to provide.
- To provide, maintain, protect, and improve the platform experience.
- To respect cookie preferences and manage optional website tools where enabled.
- To comply with applicable legal, security, or operational requirements where necessary.
WHEN INFORMATION MAY BE SHARED
Sharing can occur only in connection with the platform’s purpose or operational needs.
Where a request flow is active and you ask Aqualume to help you explore local provider options, relevant request information may be shared with independent providers or service-related partners that are relevant to the request context.
Information may also be shared with vendors or service providers that support website hosting, communication, security, analytics, technical operations, or other platform functions, where those tools are enabled.
Provider availability, service scope, pricing, timing, and outcomes can vary. Aqualume does not control independent providers and does not guarantee a specific result.
COOKIES AND BROWSER STORAGE
You can manage optional cookie categories.
Aqualume uses essential website functionality tools and may use optional tools depending on your selected preferences and the features enabled on the platform.
Cookie settings are stored in your browser using local storage. You can update your choices at any time.
YOUR CHOICES
You can contact Aqualume about your information and privacy preferences.
Depending on your location and the way you use the platform, you may be able to ask about access to, correction of, or deletion of personal information that you have provided to Aqualume.
You can also update optional cookie preferences through the Cookie Settings control in the footer or on this page.
PRIVACY QUESTIONS
Contact the Aqualume support team.
Include “Privacy Request” in your subject line so your message can be directed appropriately.
RETENTION AND SECURITY
Information may be retained only as long as reasonably needed.
Information may be retained for as long as reasonably necessary to support the platform, respond to requests, maintain records, resolve issues, meet legal obligations, or protect the platform and its users.
Aqualume aims to use reasonable administrative, technical, and organizational measures appropriate to the nature of the information involved. However, no online system, browser, or transmission method can be guaranteed completely secure.
CHILDREN’S PRIVACY
The platform is intended for adult homeowners and decision-makers.
Aqualume is not designed for children. Do not submit personal information through the platform on behalf of a child unless you are authorized to do so and the information is necessary for a legitimate request context.
POLICY UPDATES
This policy may change as the platform evolves.
Aqualume may update this Privacy Policy from time to time to reflect changes to the website, platform features, legal requirements, or operational practices. When changes are posted, the “Last updated” date at the top of this page will be revised.
CONTACT
Questions about this Privacy Policy?
Contact Aqualume using the details below.